Privacy Policy

Last updated: 7 April 2026

Charterly is a trading name of Digisurge Ltd (Company number 12600933), registered at 3.10, The Plaza St Paul’s Square, Old Hall Street, Liverpool, England, L3 9QJ. We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register for an account, apply for membership, subscribe to our newsletter, or contact us. This may include:

Full name
Email address
Phone number
Job title and company name
Billing and payment information
Any other information you choose to provide

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device and usage, including:

IP address and approximate location
Browser type and version
Operating system
Pages visited, time spent on pages, and navigation paths
Referring website or source
Device identifiers

Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activity. You can manage your cookie preferences through your browser settings. For more details, please see Section 7 below.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain our website and services
To process your membership applications and manage your account
To send you administrative communications, updates, and marketing materials (with your consent)
To personalise your experience and deliver content relevant to your interests
To process transactions and send related information, including confirmations and invoices
To respond to your comments, questions, and support requests
To monitor and analyse usage trends to improve our website and services
To detect, prevent, and address technical issues, fraud, or illegal activity
To comply with legal obligations and enforce our terms

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:

Consent: Where you have given us explicit consent to process your personal data for specific purposes, such as receiving marketing communications.
Contractual necessity: Where processing is necessary to perform a contract with you, such as providing our services or managing your membership.
Legitimate interests: Where processing is necessary for our legitimate business interests, such as improving our services, provided these interests do not override your rights.
Legal obligation: Where processing is necessary to comply with a legal requirement.

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users.
Legal requirements: We may disclose your information if required to do so by law, regulation, legal process, or governmental request.
Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With your consent: We may share your information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your data is no longer needed, we will securely delete or anonymise it.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Cookies Policy

Our website uses the following types of cookies:

Essential cookies: Necessary for the website to function properly. These cannot be disabled.
Analytics cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functional cookies: Enable enhanced functionality and personalisation, such as remembering your preferences.
Marketing cookies: Used to track visitors across websites to display relevant advertisements.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Right of access: You can request a copy of the personal data we hold about you.
Right to rectification: You can request that we correct inaccurate or incomplete personal data.
Right to erasure: You can request that we delete your personal data, subject to certain conditions.
Right to restrict processing: You can request that we limit the processing of your personal data.
Right to data portability: You can request a copy of your data in a structured, commonly used, machine-readable format.
Right to object: You can object to the processing of your personal data for certain purposes, including direct marketing.
Right to withdraw consent: Where processing is based on consent, you can withdraw your consent at any time.

To exercise any of these rights, please contact us using the details provided in Section 12 below. We will respond to your request within 30 days.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or other legally recognised mechanisms.

10. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child under 16, we will take steps to delete that information as soon as possible. If you believe a child has provided us with personal data, please contact us.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a revised “Last updated” date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Charterly (a trading name of Digisurge Ltd)
Company number: 12600933
Registered office: 3.10, The Plaza St Paul’s Square, Old Hall Street, Liverpool, England, L3 9QJ

Email: privacy@charterly.co
Website: charterly.co

Back To Home